Terms and Conditions

Please arrive 15 MINUTES early.  The game will start at the time you chose and late arrivals will not be permitted.

No refunds or schedule changes for late arrivals, no shows or same day bookings.

Any changes to your booking, including refunds for group size, are only permitted 24 hours before your room begin. 

Please read and understand the following terms and conditions as they are binding for all ticket purchases.

By purchasing the ticket, you (“Ticket Holder”) agree to be bound by the Terms and Conditions of sale specified herein and any other provision as may be specified from time to time by Break Free Escape Room (“Escape Room Owner”) or Licensee (”Venue Owner”). The Break Free Escape Room Owner / Venue Owner, their agents or employees shall not be liable for any death, personal injury, loss, damage however caused while in the venue, location or place related to Escape Room Game (“Site”) nor are they liable for any complaints, claims, refunds, or exchange for any reason, including without limitation, cancellation or postponement of the Break Free Escape Room Game. Booking fees and handling fees shall not be refundable. Any refunds shall be made only at Break Free Escape Room management’s discretion.  Tickets are sold subject to the following conditions:

(1) You have expressly agreed to participate, join, enter, use, play and/or access to Break Free Escape Room Games at your sole risk. To the fullest extent permissible by applicable law, Break Free Escape Room Owner / Venue Owner disclaims all warranties, express or implied, including but not limited to, implied warranties, merchantability or fitness for the operation of the Break Free Escape Room Games. Break Free Escape Room Owner / Venue Owner does not warrant the reliability, accuracy, completeness, current or error-free of the product, content and materials included, used or deployed on the Site. If a product, content or material is not as described, you have expressly waive the right to claim any damages and/or losses including but not limited to direct, indirect, incidental, punitive, and consequential damages derive from such use or reliance of the description of the product, content  or material.

(2) All items including but not limited to your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property, shall be kept by you at your sole risk. In any event, Break Free Escape Room Owner / Venue Owner including the employee or agent shall not be held liable or responsible for any loss of your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property, either within the Site or outside of Site. The risk of loss for your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property shall be borne by you upon entrance on the Site or engagement with the Break Free Escape Room Business.

(3) To the fullest extend permissible by applicable law; Break Free Escape Room Owner / Venue Owner including the employee or agent shall not be responsible for any risk, hazard, danger, security, thread, safety and/or protection for Break Free Escape Room Game. You shall be solely responsible, answerable, accountable for your personal safety, security, body condition, disease transmission, pregnancy, health condition, while you participate, join, enter, use, play and/or access to Break Free Escape Room Games. Break Free Escape Room Owner / Venue Owner hereby expressly warn, caution, advise, inform and/or notify that the Break Free Escape Room Game may be dangerous, hazardous, risky, and unsafe, insecure to you and you shall be duly informed, notified and understand the underlying danger, risk, hazard of the Break Free Escape Room Game and shall further confirmed, ensure and guard against your body condition and personal safety for the Break Free Escape Room Game.

(4) You undertake to behave, conduct, perform, carry out, execute, achieve and complete the Break Free Escape Room Game in accordance to the instruction, command and rules specified by Break Free Escape Room Owner / Venue Owner failing which Break Free Escape Room Owner / Venue Owner including the employee or agent shall have the right and power to decline or refuse your entry to the Site.

(5) You shall not be allowed to record, capture or snap any photograph, video, film, tape, audio recording whatsoever before, during and after the Break Free Escape Room Games save and except with the explicit permission of Break Free Escape Room Owner / Venue Owner. If such recording activity is found within the Site, Break Free Escape Room Owner / Venue Owner including the employee or agent shall reserve the power, authority and consent expressly granted by you to delete, remove or transfer such recording to any device, media or hardware owned by Break Free Escape Room Owner or Venue Owner, the copyright of such recordings will deemed automatically granted by you to Break Free Escape Room Owner or Venue Owner.

 (6) You undertake not to carry or bring any dangerous, harmful or hazardous object into the Site including but not limited to sharp object, explosive items, weapon or item deemed to be dangerous or harmful to other visitors on the Site. In the event if such item or object is found, Break Free Escape Room Owner / Venue Owner including the employee or agent shall have the power, authority and consent expressly granted by you to remove and confiscate such item or object and further decline or refuse your entry to the Site.

(7) You shall not enter the Site under the influence of drugs or intoxicated, failing which Break Free Escape Room Owner / Venue Owner including the employee or agent shall reserve all rights and power to decline or refuse your entry to the Site. If you are found to be under such influence, Break Free Escape Room Owner / Venue Owner including the employee or agent shall have the power, authority and consent expressly granted by you to remove and confiscate such alcohol, drug or liquor without any compensation, remedy or damages and shall reserves all rights and authority to take the necessary legal action to ensure reputation of Break Free Escape Room business remain intact and guard against any risk or harm towards the Break Free Escape Room business. All losses, damages or legal costs derive from such incident shall be solely borne by you. NO REFUNDS.

(8) You shall be responsible to wear the proper and suitable attire including but not limited to footwear and clothing before the commencement of the Break Free Escape Room Game.

(9) The website is owned and operated by Break Free Escape Room. The company holds the right to amend or vary these Terms and conditions including any of the contents of the website from time to time at its sole discretion without prior notice. The hereinafter terms apply to the use by any visitor of the Break Free Escape Room Website and should be read carefully before any use:

(9a)  Break Free Escape Room does its best to supply you with the most current and accurate information on its website.

(9b) Break Free Escape Room website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.

(9c) You are not permitted to link to or use all or any part of the Break Free Escape Room’s website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.

(9d) You accept that the Internet is not fully secure. Break Free Escape Room will take all appropriate steps to protect the security of any payment card information though Break Free Escape Room shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.

(9e) Break Free Escape Room shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.

(10) Nothing in these terms and conditions is intended to affect your statutory rights.

(11)  The game is designed for a team of 2-12 people depending on each room.

(12) The trademarks and logos displayed on the website are the property of Break Free Escape Room. You are not permitted to use these without the prior written permission of Break Free Escape Room and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.

(13) These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by English law and all disputes shall be submitted to the exclusive jurisdiction of the English courts.

(14) Nothing contained in any contract is intended to be enforceable pursuant to the contracts (Rights of Third Parties) Act 1999 by any third party.

(15) All the terms of any contract are included or assigned to within these terms and conditions.

(16) Break Free Escape Room’s website may contain hyperlinks to third party websites. The operation of those websites is out of Break Free Escape Room’s control and you use them at your own risk.

(17) Break Free Escape Room collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensure that the privacy of your personal information is protected.

(18) Break Free Escape Room recommends teams to arrive on time. The door to the room closes exactly at the time you signed up for. You must arrive 15 minutes early to make sure you are there before the room is locked. You will not be permitted into the room if you are late. THERE ARE NO REFUNDS FOR LATE ARRIVALS OR NO SHOWS. 

(19) Due to the nature of the game no recordings can be taken inside the room.

(20) Break Free Escape Room expects visitors not to disclose any details of the game directly or indirectly to the public.

(21) Break Free Escape Room may contact you from time to time with offers and promotions via email or phone.

(22) Break Free Escape Room is entitled to charge the guests for any damage, which is intentional or caused by misuse of items.

(23) While you are at our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behavior, and cooperate with our employees having security responsibilities.

(24) Break Free Escape Room doesn’t tolerate any kind of bullying or harassment towards its employees.

(25) Only person(s) who are at least 18 years of age are permitted to book a Game.

(26) It is your responsibility to check that any Games issued to you are accurate.

(27) If you wish to transfer your Game(s) into someone else’s name, you must contact Break Free Escape Room by either email or telephone at least two hours before the start of the game. Break Free Escape Room may refuse this facility.

(28) Games may not be transferred or resold for commercial purposes or at a premium. If a Game is transferred or resold in breach of this condition, the bearer of the Game or the person claiming the right to attend the event will be refused admission to the game.

(29) You are entirely responsible for entering your details correctly on the Online Booking Site.  By submitting an Online Booking Site you warrant to Break Free Escape Room that all details supplied by you are true and accurate.

(30) You receive the confirmation of your booking via email only. Break Free Escape Room is not sending confirmation via post or text message.

(31) Online bookings can only be made up to 6 months in advance, exception may happen if contacting Break Free Escape Room via email or phone.

(32) A booking becomes a no-show and entry will be declined if the team is late. In such a situation the money is not refundable and the booking is not changeable.

(33) The price (excluding tax) of a game is stated on the Break Free Escape Room website of the Booking section.

(34) The price is set according to number of people in a room and to the timing of the week.

(35) Bookings can be made online on the Break Free Escape Room website, via phone, email or in person.

(36) Any major credit or debit card is accepted to settle the payment.

(37) Full payment is required at the time of booking.

(38) Break Free Escape Room is a live event so once the booking is confirmed; refunds, cancellations or reschedules are not accepted.

(39) In case less people attending the game than it is booked for the price difference will not be reimbursed.

(40) If more people attending the game than it is booked for (up to 10-12 persons a room) the price difference can be settled upon arrival to the game.

(41) If you need to contact Break Free Escape Room you can do so using any of the following methods:

Phone: 281-201-3556

Email: info@breakfree-escaperoom.com

Website: www.breakfree-escaperoom.com - "Contact Us"